Privacy Policy

Effective Date: June 1, 2025

Navita Health ("Navita," "we," "our," or "us") is committed to protecting the privacy and security of your personal and health-related information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (navitahealth.care) or use our health and wellness services in Ohio and the U.S. We are dedicated to maintaining your trust and complying with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect
We may collect the following categories of information:
a. Personal Information You Provide:
- Full name, email address, phone number, and mailing address
- Date of birth, age, and gender
- Emergency contact details
- Insurance information (if applicable)
- Health history, conditions, medications, allergies, and other medical or treatment-related information

b. Automatically Collected Information:
- IP address, browser type, device information
- Website usage data (pages visited, time spent, etc.)
- Cookies and tracking technologies (see Section 6)

2. How We Use Your Information
We use your information for the following purposes:
- To provide, coordinate, or manage your care and treatment
- To communicate with you regarding appointments, services, or billing
- To process payments and insurance claims
- To improve our clinical and digital services
- To meet legal and regulatory requirements
- To ensure safety, continuity of care, and proper documentation

3. Sharing Your Information
We do not sell or rent your personal or health information. We may share information only as permitted or required by law:
- With Healthcare Providers involved in your care or treatment coordination
- With Business Associates who help operate our services (e.g., billing, IT providers) under HIPAA-compliant agreements
- With Insurance Companies for claims, billing, or authorization of services
- With Legal or Regulatory Authorities when required by law, court order, or to protect our rights or safety
- With Your Consent for any other purpose not described above

4. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse. However, no system can guarantee 100% security.

5. HIPAA and Your Health Information Rights
As a healthcare provider, Navita Health complies with HIPAA, which gives you rights over your Protected Health Information (PHI), including the right to:
- Access and request copies of your health records
- Request corrections to your records
- Request restrictions on certain uses or disclosures
- Receive an accounting of disclosures
- Choose how we communicate with you
- File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information in Section 10.

5A. Non-Discrimination and Civil Rights
Navita Health complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act. We do not discriminate based on race, color, national origin, age, disability, or sex. Navita provides free aids and services to people with disabilities (such as qualified sign language interpreters) and free language services to people whose primary language is not English. To request these services or file a grievance, contact:
- Navita Health Compliance Officer: compliance@navitahealth.care | 888-343-2758
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights at www.hhs.gov/ocr.

5B. Medicaid Program Integrity and Reporting
Navita Health complies with all federal and Ohio Medicaid requirements regarding fraud, waste, and abuse (FWA). You may report suspected fraud, waste, or abuse to:
- Navita Health Compliance Officer: compliance@navitahealth.care | 888-343-2758
- Ohio Medicaid Fraud Hotline: 1-800-686-1525
- U.S. Department of Health and Human Services OIG: 1-800-HHS-TIPS (1-800-447-8477) or https://oig.hhs.gov.

5C. Privacy Policy – Patient Rights and Grievances (Ohio Medicaid)
Medicaid members have the right to file a grievance or appeal if they are dissatisfied with services received, if services are denied, or in the event of involuntary termination from services. Clients are informed of this right during their care. For instructions on how to file, please contact Navita Health’s Compliance Office at Compliance@Navitahealth.care or the Ohio Department of Medicaid at 1‑800‑686‑1516, or visit medicaid.ohio.gov.

5D. Marketing and Fundraising
Navita Health will not use or disclose your PHI for marketing or fundraising without your prior written authorization and will honor any request to opt out of future communications.

5E. Breach Notification
In the event of a breach of unsecured protected health information, Navita Health will notify affected individuals without unreasonable delay, consistent with the HIPAA/HITECH Breach Notification Rule.

6. Cookies & Tracking Technologies
Our website uses cookies and analytics tools to improve functionality and user experience. These tools may collect usage data, such as time on site and pages viewed. You can manage your cookie preferences through your browser settings. Note: Cookies do not give us access to your personal health information.

7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 without verified parental or guardian consent, in compliance with COPPA and HIPAA guidelines. Parents may request access or deletion of their child's data at any time.

8. Third-Party Links
Our website may contain links to external sites not operated by Navita Health. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the effective date at the top of this page. Continued use of our website or services constitutes your acceptance of any changes.

10. Contact Us
If you have any questions about this Privacy Policy or your privacy rights, please contact us at:
- Email: info@navitahealth.care
- Phone: 888-343-2758

11. Mobile Opt-In and Consent
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

A. Introduction
Welcome to Navita Health. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

B. Consent for SMS Communication & Risk Disclosure
By providing your mobile number and signing the associated HIPAA Authorization, you consent to receive text messages from Navita Health, including communications that may contain Protected Health Information (PHI).
SMS is not a fully secure or encrypted method of communication. While Navita Health takes reasonable safeguards to protect your information, there is a risk that messages could be read by someone with access to your device or mobile carrier records.

C. Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to the following:

• Appointment reminders
• Billing notifications
• Updates related to your care

D. Message Frequency
Message frequency may vary depending on the nature of the communication. For example, you may receive up to 4 SMS messages per week related to your appointments, billing, and care coordination.

E. Standard Messaging Disclosures

• Messaging frequency may vary.
• Message and data rates may apply.
• You can opt out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.
• For assistance additional assistance please email us at treatment@navitahealth.care or call us at 380.266.2409
• Click HERE for our full privacy policy.

F. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your mobile carrier’s pricing plan. These charges may vary if the message is sent internationally.

G. Opt-In Method
You may opt in to receive SMS messages from Navita Health through the following methods:

• Verbally, during a conversation with staff
• By submitting Selecting “OPT IN” while scheduling an initial assessment
• By submitting a written request to treatment@navitahealth.care

H. Opt-Out Method
Reply “STOP” at any time to discontinue SMS messages, or submit a written revocation of your HIPAA Authorization.You may also contact Navita Health directly to request removal from the messaging list.

I. HELP & Revocation of HIPAA Authorization
If you need assistance or are experiencing issues, reach out to us at treatment@navitahealth.care If you prefer not to receive SMS messages, simply decline to check the SMS consent box on our forms.

 
You may revoke your authorization to receive PHI via SMS at any time in writing. Revocation will not affect communications sent prior to processing your request.

J. Privacy
Navita Health respects your privacy. Your personal information will only be used to provide SMS communications as described in this policy. We will not share your data with third parties unless required by law or necessary for service delivery. Your phone number and SMS content will be stored and transmitted in accordance with HIPAA and other applicable laws. We do not share SMS consent or messages with third parties except as required by law or to facilitate your care under a HIPAA-compliant Business Associate Agreement (BAA).

K. Modifications
Navita Health reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with a new revision date. Continued use of our services indicates your acceptance of these changes.

L. Acknowledgment of Terms
By subscribing to Navita Health’s messaging service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

M. Mobile Opt-In and Consent
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes