Privacy Policy

Effective Date: June 1, 2025

Navita Health ("Navita," "we," "our," or "us") is committed to protecting the privacy and security of your personal and health-related information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (navitahealth.care) or use our health and wellness services in Ohio and the U.S. We are dedicated to maintaining your trust and complying with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect
We may collect the following categories of information:
a. Personal Information You Provide:
- Full name, email address, phone number, and mailing address
- Date of birth, age, and gender
- Emergency contact details
- Insurance information (if applicable)
- Health history, conditions, medications, allergies, and other medical or treatment-related information

b. Automatically Collected Information:
- IP address, browser type, device information
- Website usage data (pages visited, time spent, etc.)
- Cookies and tracking technologies (see Section 6)

2. How We Use Your Information
We use your information for the following purposes:
- To provide, coordinate, or manage your care and treatment
- To communicate with you regarding appointments, services, or billing
- To process payments and insurance claims
- To improve our clinical and digital services
- To meet legal and regulatory requirements
- To ensure safety, continuity of care, and proper documentation

3. Sharing Your Information
We do not sell or rent your personal or health information. We may share information only as permitted or required by law:
- With Healthcare Providers involved in your care or treatment coordination
- With Business Associates who help operate our services (e.g., billing, IT providers) under HIPAA-compliant agreements
- With Insurance Companies for claims, billing, or authorization of services
- With Legal or Regulatory Authorities when required by law, court order, or to protect our rights or safety
- With Your Consent for any other purpose not described above

4. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse. However, no system can guarantee 100% security.

5. HIPAA and Your Health Information Rights
As a healthcare provider, Navita Health complies with HIPAA, which gives you rights over your Protected Health Information (PHI), including the right to:
- Access and request copies of your health records
- Request corrections to your records
- Request restrictions on certain uses or disclosures
- Receive an accounting of disclosures
- Choose how we communicate with you
- File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information in Section 10.

5A. Non-Discrimination and Civil Rights
Navita Health complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act. We do not discriminate based on race, color, national origin, age, disability, or sex. Navita provides free aids and services to people with disabilities (such as qualified sign language interpreters) and free language services to people whose primary language is not English. To request these services or file a grievance, contact:
- Navita Health Compliance Officer: compliance@navitahealth.care | 888-343-2758
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights at www.hhs.gov/ocr.

5B. Medicaid Program Integrity and Reporting
Navita Health complies with all federal and Ohio Medicaid requirements regarding fraud, waste, and abuse (FWA). You may report suspected fraud, waste, or abuse to:
- Navita Health Compliance Officer: compliance@navitahealth.care | 888-343-2758
- Ohio Medicaid Fraud Hotline: 1-800-686-1525
- U.S. Department of Health and Human Services OIG: 1-800-HHS-TIPS (1-800-447-8477) or https://oig.hhs.gov.

5C. Privacy Policy – Patient Rights and Grievances (Ohio Medicaid)
Medicaid members have the right to file a grievance or appeal if they are dissatisfied with services received, if services are denied, or in the event of involuntary termination from services. Clients are informed of this right during their care. For instructions on how to file, please contact Navita Health’s Compliance Office at Compliance@Navitahealth.care or the Ohio Department of Medicaid at 1‑800‑686‑1516, or visit medicaid.ohio.gov.

5D. Marketing and Fundraising
Navita Health will not use or disclose your PHI for marketing or fundraising without your prior written authorization and will honor any request to opt out of future communications.

5E. Breach Notification
In the event of a breach of unsecured protected health information, Navita Health will notify affected individuals without unreasonable delay, consistent with the HIPAA/HITECH Breach Notification Rule.

6. Cookies & Tracking Technologies
Our website uses cookies and analytics tools to improve functionality and user experience. These tools may collect usage data, such as time on site and pages viewed. You can manage your cookie preferences through your browser settings. Note: Cookies do not give us access to your personal health information.

7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 without verified parental or guardian consent, in compliance with COPPA and HIPAA guidelines. Parents may request access or deletion of their child's data at any time.

8. Third-Party Links
Our website may contain links to external sites not operated by Navita Health. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the effective date at the top of this page. Continued use of our website or services constitutes your acceptance of any changes.

10. Contact Us
If you have any questions about this Privacy Policy or your privacy rights, please contact us at:
- Email: info@navitahealth.care
- Phone: 888-343-2758